FAQ’s

What’s an e–ticket?

An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you after the booking is complete. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.

What is the maximum number of seats I can book?

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re–complete the booking process for the additional travelers.

How do I know my reservation was booked?

We’ll send you an email to confirm your flight booking.

How do I get my e–ticket details?

We’ll send your e–ticket details to the email address you gave us when you made your reservation.

Do I have to show ID proof at the time of check–in?

Yes, for domestic flights within India, below are the applicable government issued photo-ids accepted by the airlines –

• Voter ID

• Aadhar Card

• Driving License

• Pan Card

• Passport

How do I find out my baggage limit?

You can find the baggage limit under the ‘Baggage Allowance’ section.

I’ve booked my tickets but need to add my child’s tickets to my booking. How do I do it?

Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.

I misspelled my name while booking a ticket. How do I get it changed?

You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.

How do I make changes to a flight reservation?

Domestic flights: You can either login to your “mokshtravelsonline.com” account and request change or you can call us 24x7.

International flights: Please call us 24x7.

How do I get my ticket(s) after an amendment?

We’ll email your amended tickets within 60-120 minutes of making the change to the email address you used for the original booking.